Orders
How can I place an order?
You can place an order at www.babycocopad.com
Step 1: Sign up/Log in to your account (to collect points)
Step 2: Select products and add to cart
Step 3: View your cart and click “Checkout”
Step 4: Key in your contact and delivery details
Step 5: Select preferred shipping method
Step 6: Select payment method
Step 7: Check your order details before clicking “Place Order Now”. Upon placing an order, it will be deemed thy the Privacy Policy and Refund Policy are understood and accepted as applying to your order.
Step 8: Make payment and wait for the parcel to be sent to your doorstep!
How am I sure my order is placed successfully?
You will receive an order confirmation email once your order is successfully placed.
Do I need an account before I order?
Not necessary. But you will be a member of our BabyCoco Fans to enjoy member’s privileges just by creating an account at our store. Creating an account is easy, the best part is, it is FREE!
Can I amend my order?
Yes, you may contact us to amend your order. Any amounts paid prior to you order will be credited as store credit to your BabyCoco Account and not as a direct refund. The store credit at your BabyCoco Account can be used for your next purchase.
Can I cancel my order? Will I be able to get a refund upon cancellation of my order?
Yes, you may contact us to cancel your order. The value of the order will be credited as store credit to your BabyCoco Account and not as a direct refund. The store credit at your BabyCoco Account can be used for your next purchase.
Any cancellation of order after fulfilment cannot be refunded.
My early order has been cancelled, why?
Your order will be cancelled automatically if the payment is not completed within 3 calendar days. Kindly contact us if you would like to restore your order. Alternatively, you may place a new order instead.
订单
如何下单？
您可以在 www.babycocopad.com下订单。
步骤1：注册/登录您的账户（以获取积分）
步骤2：选择产品并加入购物车
步骤3：查看您的购物车并点击“结账”
步骤4：输入您的联系和送货详情
步骤5：选择首选的运输方式
步骤6：选择支付方式
步骤7：在点击“立即下单”之前检查您的订单详情。下单后，将视为您已理解并接受适用于您订单的隐私政策和退款政策。
步骤8：支付并等待包裹送达您的门前！
我如何确认我的订单已成功下达？
一旦您成功下单，您将收到订单确认电子邮件。
我需要在下单之前创建一个账户吗？
不需要。但是，只要在我们的商店创建一个账户，您就会成为我们的BabyCoco粉丝会员，享受会员特权。创建账户很简单，而且它是免费的！
我可以修改我的订单吗？
可以，您可以联系我们修改您的订单。您在下单之前支付的任何金额将以商店积分的形式存入您的BabyCoco账户，而不是直接退款。在您的BabyCoco账户中的商店积分可以用于您的下一次购买。
我可以取消我的订单吗？取消订单后我能得到退款吗？
可以，您可以联系我们取消您的订单。订单的金额将以商店积分的形式存入您的BabyCoco账户，而不是直接退款。在您的BabyCoco账户中的商店积分可以用于您的下一次购买。
已履行后的订单无法取消和退款。
为什么我的订单被提前取消了？
如果在3个日历天内未完成支付，您的订单将自动取消。如果您希望恢复您的订单，请联系我们。或者，您可以选择重新下一个新订单。