Return & Refund Policy
Thank you for shopping at www.babycocopad.com.
In the rare event that our products fail to meet our commitment to quality. If there are any complaints, we will refund or exchange the goods according to the actual situation. We will endeavour to resolve all requests for refund within 7 business days of receiving the request.
Complaints
We take complaint and feedback very seriously. If you are not entirely satisfied with your purchase, we're here to help.
Any complaints or request for refund must be made within 7 days upon receiving the products.
Returns
You have [7] business days to return an item from the date you received it. Tracking number is needed when you return via courier. Or please inform us in advance of you wish to walk-in.
To be eligible for a return, your item must be in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase from our website.
Refunds
Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to you. All refund will be issued as credit at babycocopad.com website, which can be used for next purchase. Refunds to credit card or cash are not available. If your return is not approved, we will resend you the parcel.
Shipping
We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason, you will be responsible for paying for your own shipping costs for returning your item.
The maximum refund offered is the value of the product. Further compensation is not available. We ask for patience with factors that may be beyond our control (e.g. traffic conditions etc.) as we cannot be held liable for any such delays.
Damaged item during shipment
The customer is responsible to check that they receive the products in good conditions upon delivery. If the product is found damage upon receiving, customer should immediately inform our support team at hello@babycocopad.com. We will provide a refund in a form of credit as soon as possible after inspection and investigation.
Contact Us
If you have any questions on how to return your item to us, contact us.
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退货与退款政策
感谢您在 www.babycocopad.com 购物。
在极少数情况下，我们的产品未能达到我们的质量承诺，若有任何的投诉，我们会根据实际情况进行退款或换货。我们将尽力在收到请求后 7 个工作日内解决所有退款请求。
投诉
我们非常重视投诉和反馈意见。如果您对购买的产品不完全满意，我们将竭诚帮助解决问题。
任何投诉或退款请求必须在收到产品后的7天内提出。
退货
您有[7]个工作日的时间自收到物品之日起退回物品。如果您通过快递退回物品，需要提供跟踪号码。或者，如果您选择自行送回，请提前通知我们。
为了符合退货条件，您的物品必须处于您收到的同样状态，并且必须在原始包装中。
您的物品需要有来自我们网站的收据或购买凭证。
退款
收到您的物品后，我们将对其进行检查，并通知您已收到您退回的物品。在检查物品后，我们会立即通知您退款的状态。
如果您的退货被批准，我们将为您发起退款。所有退款将以 babycocopad.com 网站上的积分形式发放，可用于下次购买。不提供信用卡或现金退款选项。如果您的退货未获批准，我们将重新寄送包裹给您。
运费
如果产品存在缺陷或退货是由于我们的错误导致的，我们将支付退货运费。如果物品因其他原因退回，您将负责支付退货物品的运费。
提供的最高退款金额为产品的价值。不提供进一步的赔偿。对于我们无法控制的因素（如交通状况等），我们希望您能够耐心等待，因为我们对任何此类延迟不承担责任。
运输过程中的损坏商品
客户有责任在送达时检查产品是否处于良好状态。如果发现产品在接收时已损坏，客户应立即通知我们的支持团队（hello@babycocopad.com）。经检查和调查后，我们将尽快以积分形式提供退款。
联系我们
如果您对如何将物品退回给我们有任何疑问，请联系我们。