Shipping
Where do you deliver?
We are mainly sending orders to anywhere in Malaysia and Singapore.
Shipping to other international addresses can be arranged upon request. Please contact us at hello@babycocopad.com / call us +60176788727 / Whatsapp Us for more details.
How long does it takes for delivery?
We will process and ship out your order within 3 business days once payment is completed. Customer may use the tracking information given via email to check the delivery status. Standard delivery for Peninsular Malaysia is usually within 3-5 business days, Sabah & Sarawak is usually within 5-7 business days, depending on the courier company.
Please keep in mind that there might be delays during peak season (i.e. public holidays, festive season, sales season etc).
How much is the delivery fee?
We offer an affordable flat rate of RM 8 for all standard shipping within Peninsula Malaysia, which is inclusive of logistics fee, packaging, handling fee and tax.
Standard shipping to Sabah and Sarawak is RM20.
Can I choose a specific date and time for delivery?
All deliveries will be done by the courier company, customers are not able to choose a specific date and time for delivery.
However, you can check your shipment status using the tracking information provided via email once your order is fulfilled.
How can I check the shipment status?
You will receive the tracking information via email once your order is fulfilled. You can use the information given to track your shipment. If you did not receive any tracking code via email, feel free to reach out to our support channels.
You can check your tracking code shipment status at the following link:-
Track your parcel | Tracking.my
I missed the delivery, what should I do now?
If there is no one at the address at the time of delivery, a Delivery Note or message will be left behind for the customer to call back. You may communicate with the courier company for second attempt of the shipment or pick up at the nearest branch.
Do you provide self-collection service?
You may arrange with our customer support for the arrangement of self-collection in our office.
The item was damaged during shipment, can you replace it?
We are not responsible for any damages done during shipment. However, we will help on your process for refund claims with the courier in charge. Depending on the respected courier company, refund may or may not occur.
You may also refer to our Refund Policy.
运输
送货范围
我们主要向马来西亚和新加坡的任何地方发送订单。
如需运送到其他国际地址，可根据请求安排。请联系我们，电邮至 hello@babycocopad.com，致电 +60176788727，或通过 Whatsapp 联系我们以获取更多详情。
送货需要多久时间？
一旦完成支付，我们将在3个工作日内处理和发货您的订单。客户可以使用通过电子邮件提供的跟踪信息来检查送货状态。马来西亚半岛的标准送货通常在3-5个工作日内完成，沙巴和砂拉越通常在5-7个工作日内完成，具体时间取决于快递公司。
请注意，在高峰期（如公共假期、节庆季节、促销季节等），可能会有延迟。
运费是多少？
我们提供马来西亚半岛所有标准运费的平价服务，为RM 8，包括物流费用、包装、处理费和税费。
到沙巴和砂拉越的标准运费为RM 20。
我可以选择特定的送货日期和时间吗？
所有送货将由快递公司完成，客户无法选择特定的送货日期和时间。
但是，一旦订单完成，您可以使用通过电子邮件提供的跟踪信息来检查您的运输状态。
如何检查运输状态？
一旦订单完成，您将通过电子邮件收到跟踪信息。您可以使用提供的信息来跟踪您的运输状态。如果您没有收到任何跟踪代码，请随时联系我们的支持渠道。
您可以在以下链接检查您的跟踪代码运输状态：
Track your parcel | Tracking.my
我错过了送货，现在该怎么办？
如果送货时地址时没人接收，快递员会留下送货通知或留言，请客户回电话。您可以与快递公司联系，安排重新送货或在最近的分支机构取件。
您提供自行取件服务吗？
您可以与我们的客户支持安排在我们办公室自行取件的事宜。
运输途中物品损坏，我们会替换吗？
我们不对运输途中的任何损坏负责。但是，我们将协助您向负责的快递公司提出退款索赔。具体退款是否成功将取决于快递公司的政策。
您也可以参考我们的 退货&退款政策。